You are here

49. I tried to file a PDF document and received a message that states: “ERROR: Document is malformed or contains code which may cause an external action (such as launching an application). This PDF document cannot be accepted.” What should I do?

Type: 
CM ECF FAQ
Answer: 

You should compress your PDF in Adobe Acrobat and submit your document again by following the steps below:

1. Open your PDF document in Adobe Acrobat
2. Click on File, then Print
3. In the Print pop-up window, select Adobe PDF from the Printer drop- down menu
4. Click on Properties button next to the Printer drop-down menu
5. In the Adobe PDF Document Properties pop-up window, click on the Paper/Quality tab
6. Click on the Advanced button
7. Under Graphic, next to Print Quality, click on 1200 dpi and select 300 dpi from the drop-down menu
8. Click on the OK button twice to return to the Print pop-up window
9. Click on the Print button
10. Type in your file name in and click on the Save button
11. Log in to CM/ECF and file your document