Technical Issues

I tried to access Query and received the following message: “Security violation: You do not have access rights to this program
(iquery.pl). Please contact the Systems Administrator if you feel this is in error. This access attempt has been logged.” What is
wrong?

Most likely your internet browser cache needs to be cleared.

Internet Explorer:

1. Open the Tools menu and choose Internet Options.
2. From the Temporary Internet Files area, choose Delete Files.
3. In the next dialog box, choose All Offline Content and then press OK.
4. Close the browser.
5. Run Internet Explorer again and log-in to the system.

Mozilla Firefox:

1. Open the Tools menu and choose Options.
2. Select the Advanced panel and click on Network.
3. From the Offline Storage area, click on Clear Now.
4. Close the browser.
5. Run Mozilla Firefox again and log-in to the system.

Note: Your software may be different than what is described in these instructions. Please consult your technical support staff or software provider if you require additional help.