Welcome to the website of the
United States Court of International Trade
A-Z Index    

Help | Advanced

Frequently Asked Questions About CM/ECFand PACER

Click on the question for answers....

Getting Started

Can the general public view cases and documents before the Court?

What’s the difference between CM/ECF and PACER?

Do I need a PACER or CM/ECF account to view the Rules of the Court, Administrative Orders and Slip Opinions on the Court’s website?

Is CM/ECF and PACER training available?

What hardware and software are needed to file documents in the CM/ECF System?

Who do I contact to get help?

CM/ECF and PACER Accounts

Do I need to register for PACER, CM/ECF or both?

How do I register for a CM/ECF and/or PACER account?

I have a CM/ECF Filer or Confidential Information Filer account and a PACER account, can I link them together?

I already have a PACER account, do I need to register for a new one?

I already share a PACER account provided by my firm/agency/company, do I need to register for my own PACER account?

I am leaving my law firm, how do I update my CM/ECF and/or PACER account?

I registered for a CM/ECF and/or PACER account, but have not yet received a Login and Password. How can I check on this?

Why isn’t my CM/ECF User ID and Password working?

Why isn’t my PACER Login and Password working?

I have lost my CM/ECF password, what do I do?

I have lost my PACER Login and/or Password, what do I do?

I am a Confidential Information Filer and need to update my CM/ECF Password, what do I do?

CM/ECF and PACER Fees

When I log into PACER, I am prompted for a Client Code. What is the Client Code?

What are the access fees for using the PACER System?

Are there additional fees for filing documents through CM/ECF?

 

Notices of Electronic Filing and One Free Look

I am a CM/ECF Filer or Confidential Information Filer, do I need a PACER account to receive notice of activity in my cases?

I am a CM/ECF Filer or Confidential Information Filer, how do I get my one free look at a document served upon me via Notice of Electronic Filing?

Does each attorney of record in a case get one free look at a document served upon them via Notice of Electronic Filing?

I have secondary email addresses linked to my CM/ECF Filer or Confidential Information Filer account, do they get one free look at the documents served upon them via Notice of Electronic Filing?

I am a CM/ECF Filer or Confidential Filer, but I am not getting Notices of Electronic Filing in cases in which I am involved, what’s wrong?

 

Case Related Issues

When is a filing due?

When are documents considered to be filed?

Do documents need to be in a particular format before they are filed on the CM/ECF System?

WI can’t find the docket event for my filing, what do I do?

I am having problems with my computer and the deadline is here, what can I do?

I made a mistake in my filing, how do I correct it?

Are any documents precluded from being filed electronically?

Where can I get the Court’s Rules and forms?

I know that my password is my signature, but what do I do if I am filing a stipulation that other attorneys have signed?

What constitutes electronic service?

Are there any documents that can’t be served electronically?

Must I provide a Certificate of Service with my electronic filing?

With mandatory e-service, will I still get the five extra days to respond to motions?

Will I get the five extra days to respond if the document is hand-delivered?

Can I submit a Motion to Intervene and the subsequent Notice of Appearance, Form 13 and Form 17 as just one filing?

 

PDF

What is a PDF document?

How do I make a PDF document with Adobe Acrobat?

My document is not in a word processing format, how do I file it?

I filed a public version of a document, with redacted text suppressed, yet other CM/ECF users were able to view the entire document, including confidential redacted portions, how can this be?

 

Technical Issues

Is the CM/ECF System secure?

What does "Internal Server Error" mean?

I submitted a document and I got the message, "You cannot load this file because it's over 10 Megabytes (MB)", what do I do?

I tried to file a document and there is a message that says "ERROR: Document is not a well-formed PDF document", what is wrong?

I tried to file a PDF document and I get a message that states: "ERROR: This document has security measures in effect, such as password protection or access restriction. This PDF document cannot be accepted." - What should I do?

I tried to access Query and received the following message: “Security violation: You do not have access rights to this program (iquery.pl). Please contact the Systems Administrator if you feel this is in error. This access attempt has been logged.” What is wrong?

 

If you have any CM/ECF-related questions - Please contact the CM/ECF Help Desk at 866-450-1859 from 8:30 a.m. to 5:00 p.m., Eastern Standard Time or send an email to cmecf_helpdesk@cit.uscourts.gov.

If you have any PACER-related questions - Please visit the PACER website at: www.pacer.gov, contact the PACER Service Center at 1-800-676-6856 from 8:00 a.m. to 6:00 p.m., Central Standard Time or send an email to: pacer@psc.uscourts.gov.

 

Feedback   

Last modified August 29, 2014