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United States Court of International Trade
Frequently Asked Questions About CM/ECF
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Can the general public view CM/ECF cases and documents?
Are there fees for using the CM/ECF System?
How do I become an authorized CM/ECF user?
Is training available for attorneys and law firm staff?
What hardware and software are needed to file documents in the CM/ECF System?
Who do I contact to get help?
Access to CM/ECF
I’m not getting e-mail notifications in cases in which I am involved, but I have registered for CM/ECF and received a log-in and password, what’s wrong?
I registered for CM/ECF but have not received a log-in and password. How can I check on this?
How can I make changes to my CM/ECF account?
Why isn't my login and password working?
Do I need to have a PACER account to access the CM/ECF System?
I am changing firms. Do I need to establish a new e-filing login and password?
I've lost my password. Do I need to register again?
What is a PDF document?
How do I make a PDF document with Adobe Acrobat?
My document is not in a word processing format, how do I file it?
I filed a public version of a document, with redacted text suppressed, yet other CM/ECF users were able to view the entire document, including confidential redacted portions, how can this be?
Case Related Issues
When is a filing due?
Do documents need to be in a particular format in order to be filed in the CM/ECF System?
I can= t find the event for my motion, what do I do?
I=m having problems with my computer and the deadline is here, what can I do?
I made a mistake in my filing, how do I correct it?
Are any documents precluded from being filed electronically?
Where can I get forms?
I know that my password is my signature but what do I do if I am filing a stipulation that other attorneys have signed?
What constitutes electronic service?
Must I provide a Certificate of Service with my electronic filing?
With mandatory e-service, will I still get the five extra days to respond to motions?
Are there any documents that can't be served electronically?
Will I get the five extra days to respond if the document is hand-delivered?
Can I submit a Motion to Intervene and the subsequent Notice of Appearance, Form 13, and Form 17 as just one filing?
What does "Internal Server Error" mean?
I submitted a document and I got the message, "You cannot load this file because it's over 10 Megabytes (MB)", what do I do?
I tried to file a document and there is a message that says "ERROR: Document is not a well-formed PDF document", what is wrong?
I tried to file a PDF document and I get a message that states: "ERROR: This document has security measures in effect, such as password protection or access restriction. This PDF document cannot be accepted." - What should I do?
Is the System secure?
I tried to access Query and received the following message: “Security violation: You do not have access rights to this program (iquery.pl). Please contact the Systems Administrator if you feel this is in error. This access attempt has been logged.” What is wrong?
If you have any questions - Please contact the CM/ECF Help Desk at 866-450-1859 or send an email to firstname.lastname@example.org.
Last modified March 15, 2012